Editorial desk
Contact us
This page explains how to reach the editorial desk and what it can and cannot do. The desk handles corrections to figures and text on the site; it does not run, access or intervene in anyone's casino account.
Fixing published numbers takes priority
If a number on this site is wrong, outdated or attributed to the wrong source, tell the desk. Include the page address, the figure as printed, and the source you believe is correct. Corrections to figures are read before anything else, because a wrong number about a return figure or a bonus term is the most damaging error a page like this can carry.
The desk checks each correction against the published source. If the figure cannot be supported, it is changed or removed rather than softened. Where a correction affects several pages, the desk fixes them together so the site does not contradict itself. You do not need an account or any personal detail to send a correction.
What we can't help with
This site publishes information about pokies and casino bonuses. It does not operate a casino, hold an account for anyone, or process deposits or withdrawals. The desk cannot look up a balance, chase a pending withdrawal, reverse a bet, close an account or check a bonus credit. Those matters sit with the operator you hold the account with, and only that operator can act on them.
Our partner is named only as our partner on this site, and the desk does not pass messages to it or act as a complaint channel. If your question is about a specific account or transaction, contact the operator directly through the details in your account area. The desk will say so plainly rather than forward the request, because forwarding it would only delay you.
Getting a reply from the desk
Write in plain language and put the page address in your message. One subject per message is easier to answer than several questions bundled together. The desk is small and reads messages in the order they arrive, with corrections to figures first. Messages that ask the desk to act on a casino account cannot be answered with action and will be told so.
The desk replies in writing. It does not call, and it will not ask for passwords, card details or copies of identity documents, because it has no reason to hold them. If a message claiming to be from this site asks for any of those, treat it as false. The address to write to is printed separately on this page.
Email: contact@jfortplayau.com. We answer editorial corrections first — if a figure on this site is wrong, say which page and we will check it against the source.
Questions
Can the desk help me get a withdrawal released?
No. The site does not operate a casino and has no access to anyone's account, so it cannot release a withdrawal or influence a pending payment. Contact the operator you hold the account with.
I think a figure on a page is wrong. What should I send?
Send the page address, the figure as printed, and the source you believe is correct. Corrections to figures are read before other messages and are checked against the published source.